Return and Exchange Policy

Return and Exchange policy
If you have received a product that is defective or not up to your satisfaction, you can raise a refund or replacement request by sending an email to geminids.store@gmail.com. 

To ensure a quick and smooth resolution, you should provide the following information while raising a refund or replacement request.

The common requirements are as follows.
  1. six-digit Order ID
  2. Image of the UID Label / Barcode Sticker
  3. Images with the product in full view
  4. Images/videos of the defect.
Requirements according to the issues:

Broken or Damaged products:
  1. Images of the Packaging 
  2. Unboxing video, if the packaging was damaged during delivery. 
Size Issues:
  1. Images of the product being measured with an inch tape. 
Misalignment of print:
  1. Images of the misalignment being measured with an inch tape.
Holes:
  1. Images of the Packaging
  2. Unboxing video 
Missing Items:
  1. Unboxing Video
Wrong Item:
  1. Images of the shipping label
  2. Images of the products received
Tampered packaging:
  1. Unboxing video
In case of tampered packaging, the customer is required to reject the delivery or share negative Proof of Delivery remarks. If the delivery has been accepted, we would need an unboxing video to qualify the issue for a refund or replacement.

By providing the above information, you can help us quickly and accurately resolve your refund or replacement request. Our team will review your request and get back to you with a suitable solution within 24-48 hours.
Please note that Geminids will not be liable to initiate a refund or replacement in absence of the above-mentioned requirements.